Returns, Warranties

If the authorized service center determines that your product is irreparably defective during the warranty period due to the fault of the manufacturer (poor quality product), in this case you will receive a certificate from the authorized service center, after submitting it to our store with the purchase document, you have the right to request to replace the defective product with another one of the same type or to refund the money paid to you for the product.

If the authorized service center determines that your product has broken down due to the manufacturer's fault during the warranty period (poor quality product), but it can be repaired, in this case you have the right to choose, free of charge, to eliminate the defects of the item (repair the item), to replace the item of incorrect quality with an item of suitable quality for free, to reduce the price of the item or to unilaterally terminate the sale-purchase agreement and demand a refund of the price paid for the item. If you have chosen the last two options, please submit a certificate from the authorized service center to us together with the purchase document stating that the defect of the product is under warranty. If you decide to repair the product, please tell the specialist of the authorised service centre serving you.

• For repaired or replaced goods, the warranty period runs from the date of purchase of the original product.
• In accordance with Article 6.335 of the Civil Code of the Republic of Lithuania, we note that in the event that the buyer is unable to use the items for which the term of the quality guarantee has been established, due to obstacles attributable to the seller, the warranty period is not calculated until the seller eliminates those obstacles, and the warranty period is extended for such a period of time that the buyer could not use the item due to defects, if the buyer has duly informed the seller about the observed defects and if nothing else is established for the purchase-sale Treaty.
• all costs related to the transportation of the goods to and from the warranty center shall be borne by the Buyer;
• The information contained in the information carriers is not covered by the warranty. Costs due to data loss or restoration are not covered.

  RETURN OF QUALITY GOODS

  You have the right, without giving a reason, but paying the cost of delivery of the goods yourself, to refuse the product within fourteen days (from the date of delivery of the goods). This right does not apply to the following exceptions:

  The consumer's right to withdraw from a distance contract and a contract concluded outside the premises does not apply to the following contracts:***

  (1) service contracts under which the services are provided in full to the consumer, provided that the consumer's explicit consent and acknowledgement that the consumer will lose the right to withdraw from the contract when the trader has fully performed the contract;

  (2) contracts for goods manufactured in accordance with the consumer's specific instructions, which are not pre-fabricated and which are manufactured according to the consumer's personal choice or instruction, or for goods which are clearly adapted to the consumer's personal use;

  (3) contracts for perishable goods or goods with a short period of time;

  (4) contracts for packaged goods which have been unpacked after delivery and which are unsuitable for return on grounds of health or hygiene;

  (5) contracts for goods which, by their very nature, are inseparably mixed with other goods after delivery;

  (6) contracts for alcoholic beverages, the price of which is fixed at the time of the conclusion of the sales contract and which are delivered thirty days after the conclusion of the contract, and the fair value of the beverages depends on market fluctuations;

  (7) contracts concluded following a specific request from the consumer for such attendance by the consumer for the purpose of carrying out urgent repairs or maintenance. If, in this case, the trader provides more additional services than specifically indicated by the consumer or sells more additional goods than is necessary for the performance of the repair or maintenance work, those additional services or goods shall be subject to the right of withdrawal;

  (8) contracts for packaged video or audio recordings or packaged software that have been unpacked after delivery;

  (9) contracts for the delivery of newspapers, periodicals or magazines, with the exception of contracts for subscriptions to such publications;

  10) contracts concluded at a public auction;

  11) contracts for accommodation, carriage of goods, car rental, catering or leisure services, if the contract specifies a specific date or period for the provision of services;

  (12) contracts for the supply of digital content, where the supply of digital content has been initiated with the consumer's express prior consent and acknowledgement that this will result in the loss of the right of withdrawal.

  3) to legal persons.

  Harmonized with Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania.

  For some of the above-mentioned concluded contracts, the withdrawal period expires after fourteen days:

  1) when a contract for services is concluded, from the date of conclusion of the contract;

  2) when a contract for the sale of goods is concluded, from the day on which you or a person specified by you, other than the carrier, receives the ordered goods or:

  (a) if you have ordered more than one item in a single order and the goods are delivered separately, from the date on which you or a person specified by you, other than the carrier, receives the last item;

  (b) if the goods are delivered in different batches or parts, from the date on which the last batch or part is received by you or the person specified by you, other than the carrier.

  After 14 (fourteen) days, but not after 40 (forty) days from the date of delivery or pick-up of the goods, the Buyer has the right to take advantage of the additional money-back guarantee provided by the Seller to the Buyer, provided that all returned goods are with authentic labels, protective bags and original packaging, the goods have never been unpacked, the disposable packaging of the goods has not been damaged, i.e. the goods have not lost their appearance as they were sold.

  The Buyer must notify the Seller of the intention to use this additional return guarantee within 40 (forty) calendar days from the date of delivery of the goods to the Buyer.

  If you decide to refuse the product, you must submit a duly completed declaration of refusal of the product, or provide a clear statement (by e-mail, fax) setting out your decision to refuse the product.

  Items returned within 14 days must be in order:

• • The returned product must be in its original, undamaged packaging, as received from the seller.
  • The product must not be damaged by the buyer.
  • The item must not have lost its commercial appearance (clean, undamaged labels, protective film not removed, and other accessories characteristic of the original set).
  • The contents of the returned item must be unchanged, as delivered to the buyer.
  • When returning the goods, it is necessary to present the purchase document and warranty card (if issued).
  • When returning goods that are used for personal hygiene, food preparation, or housekeeping, the goods must not have been used.
  • Returned goods must be securely packaged; it is recommended to use the same packaging in which they were received from the seller.
  • When returning goods, the buyer is responsible for their smooth and safe arrival to the seller.